Frequently Asked Questions
If you have any questions about our industry, company or industry, please click
on the help topic below and we will try our best to help you.
Are you a factory or trading company?
We are not trading company,For several years, our factory specializes in manufacturing a diverse range of products, including PVC Tarp, Poly Tarp, Canvas Tarp, Mesh Tarp, Clear Tarps, Construction Tarp, Truck & Transport Tarp, Agricultural & Industry Tarp, Custom All Purpose Tarp, Waterproof Covers, PVC Water Storage Tanks, Custom Mats, Industrial Blankets, Packing Bags, Industrial Curtains, Gardening Supplies, and Hardware & Tarp Accessories. Serving both indoor and outdoor needs, our offerings cater to waterproofing, shading, agriculture, transportation, and gardening applications. Additionally, we offer sourcing services for other related products.
How can I get my sample or order?How can I know you sent the good?
We will send you the goods by UPS,DHL,Fedex,EMS,Oversea Shipment or other forwarder,all with tracking number or B/L .
What’s your Payment Terms?
For order: 30%T/T deposit at order in advance,70%T/T after receiving the copy of B/L .
For sample:100% Western Union or Paypal.
What’s your Lead Time?
A3-7days for sample,20-30days for mass production.
What’s your MOQ?
The MOQ is depend on the different product species and specifications,so different product have different minimum order quantity. For a win-win and long-term cooperation,the MOQ is negotiable and the best before and after sales service will be offered for you.
What materials are used to make your tarps and waterproof cover?
Our tarps and waterproof cover are made from a variety of durable materials depending on the intended use. Common materials include vinyl, polyethylene (PE), canvas, and mesh. Each material is selected for its strength, water resistance, UV protection, and durability.
What are the most common types of tarps you manufacture?
We manufacture a wide range of tarps including:
Lumber tarps (for flatbed trailers),Steel tarps,Machinery tarps,Insulated tarps,construction tarps,Poly tarps,Canvas tarps,Mesh tarps,Custom tarps (designed to fit specific customer needs)
Can I order custom-sized tarps?
Yes, we specialize in custom tarps tailored to your specific requirements. Simply provide us with the dimensions, material preferences, and any additional specifications, and we’ll produce a tarp to fit your needs.
Do your tarps offer UV protection?
Yes, most of our tarps are treated with UV inhibitors to provide protection against harmful ultraviolet rays, which can degrade materials over time.
How durable are your tarps?
Our tarps are designed to be highly durable, with resistance to tears, abrasions, and punctures. The exact level of durability depends on the type of tarp and its intended use, but all of our products are manufactured to withstand harsh environmental conditions.
What is the expected lifespan of your tarps?
The lifespan of a tarp depends on the material, usage, and exposure to weather. Vinyl and polyethylene tarps can last several years with proper care, while canvas and mesh tarps may have slightly shorter lifespans. Regular cleaning and storage when not in use can extend the life of any tarp.
How do I clean and maintain a tarp?
Vinyl and poly tarps: Clean with mild soap and water, and avoid using harsh chemicals or abrasives that could damage the tarp.
Canvas tarps: Spot clean with water and allow to air dry. Avoid machine washing.
Ensure tarps are completely dry before folding and storing them in a cool, dry place to prevent mold and mildew.
Do your tarps come with grommets or tie-downs?
Yes, most of our tarps come with grommets (reinforced metal rings) spaced at regular intervals along the edges for easy tie-down and securing. We also offer tarps with D-rings or other custom tie-down points depending on your needs.
Do you offer bulk discounts or wholesale pricing?
Yes, we offer bulk discounts and wholesale pricing for large orders. Please contact our sales team for specific pricing details based on your order size and requirements.
How long does it take to receive my order?
Standard-sized tarps are usually in stock and can be shipped within 5-7business days. Custom tarps may take 20-25business days to manufacture depending on the complexity of the order. Shipping times will vary depending on your location.
What are your shipping options?
We offer a variety of shipping options including ground, expedited, and freight shipping for larger orders. International shipping is also available for customers outside of the U.S. (or your country).
Can I track my order?
Yes, once your order is processed and shipped, we will provide you with a tracking number so you can monitor your shipment.
What is your return and refund policy?
We accept returns on unused, undamaged tarps within 30 days of purchase. Custom orders are typically non-refundable unless there is a defect in manufacturing. Please contact our customer service team for further details and return instructions.
Can you help me choose the right tarp for my needs?
Absolutely! Our experienced sales and support team is here to help. You can provide us with details about your application, and we’ll recommend the best tarp material, size, and type for your specific requirements.
Are your tarps environmentally friendly?
We offer several eco-friendly tarp options, such as canvas tarps made from natural materials, and we aim to use sustainable practices in our manufacturing processes. Additionally, we provide recycling options for certain types of tarps.
Do you offer warranties on your tarps?
Yes, we offer warranties on many of our tarps. The length and coverage of the warranty depend on the type of tarp and its intended use. Please contact our support team for details specific to the product you’re interested in.
Can you provide tarps for non-commercial or personal use?
Yes, while we specialize in industrial and commercial tarps, we also cater to individual customers. Whether you need a tarp for a personal project, backyard use, or a small business, we’re happy to assist.
Do you manufacture fire-retardant tarps?
Yes, we offer fire-retardant tarps that meet industry safety standards. These are ideal for applications where fire safety is a concern, such as in construction, welding, or event settings.
Can we custom our size,color,weight,thickness and logo of the tarps?
Yes,you can custom your own size,color weight,and logo printing.
How do I contact customer support?
You can reach us via phone, email, or through our website’s live chat feature. Our customer service team is available to answer any questions and assist with orders.
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How can we help your business?
If you would like to establish a partnership or learn more about our cutting-edge products and innovative solutions, we would love to hear from you. Please feel free to contact us and we will be happy to provide you with all the information you need!
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